Frequently Asked Questions

An apostille is an official certificate issued by a government authority that authenticates the origin of a public document. It is used to verify documents for use in foreign countries that are members of the Hague Apostille Convention. The apostille certifies the authenticity of the signature, the capacity in which the person signing the document has acted, and identifies the seal or stamp which the document bears.

We can apostille virtually any type of document including birth certificates, marriage certificates, divorce certificates, death certificates, diplomas, transcripts, corporate documents, powers of attorney, affidavits, contracts, police clearances, FBI background checks, certificates of incorporation, and many more. Whether it's a personal, educational, legal, or business document, we can handle the apostille process for you.

The process is simple and convenient:

1. Place your order: Select your document type and service options on our website.
2. Send us your document: Upload your document securely online or mail the original to our office.
3. Verify your identity: Complete a quick online identity verification process.
4. Get your apostille: Receive your apostilled document via email and express courier delivery.

No personal visit is required - the entire process can be completed online from anywhere in the world.

We offer two service options:

• Normal Service: Typically completed within 3-5 business days from the time we receive your document.
• Express Service: Get your apostille in as little as 1 business day with our expedited processing.

Processing times may vary depending on the document type, issuing country, and the specific government authority involved. We'll provide you with an estimated timeline when you place your order and keep you updated throughout the process.

Our pricing is transparent with no hidden fees. The basic apostille service starts at $225.28. Additional services are available:

• Express Service: +$109.75
• Notarization: +$225.28
• Certified Translation: +$225.28
• Certified Copy of Passport/ID: +$109.75
• Power of Attorney: +$340.81
• Proof of Address: +$340.81

Shipping options range from free email delivery to express courier delivery (+$172.14). All prices are clearly displayed when you configure your order, and you'll see the total cost before completing your purchase.

Yes! We provide regular status updates throughout the apostille process. You'll receive email notifications at key stages:

• Order confirmation
• Document received
• Processing started
• Apostille obtained
• Document shipped

You can also contact our customer support team at any time for a status update on your order. We're here to keep you informed every step of the way.

Absolutely. We take data security and privacy very seriously. Your personal information and documents are protected through:

• SSL Encryption: All data transmitted through our website is encrypted using industry-standard SSL technology.
• Secure Storage: Documents and personal information are stored on secure servers with restricted access.
• Confidentiality: Our staff is trained in confidentiality protocols and handles all documents with the utmost discretion.
• Privacy Policy: We comply with all applicable data protection regulations and never share your information with third parties without your consent.

You can review our complete Privacy Policy for more details on how we protect your information.

In most cases, yes. The apostille must be attached to the original document or a certified copy. However, the specific requirements depend on:

• The type of document you need apostilled
• The country where the document was issued
• The country where the document will be used
• The purpose of the apostille

During the order process, we'll let you know exactly what you need to send. In some cases, we can work with certified copies or even arrange for document retrieval services if you don't have the original.

Apostilles are accepted in over 120 countries that are members of the Hague Apostille Convention. This includes most countries in Europe, North and South America, Asia, Africa, and Oceania. Some of the most common countries include:

• United States, United Kingdom, Canada, Australia
• All European Union member states
• China, Japan, South Korea, India
• Mexico, Brazil, Argentina, Chile
• South Africa, Israel, Turkey, UAE

For countries that are not members of the Hague Convention, we offer consular legalization services as an alternative. Contact us to verify if your destination country accepts apostilles.

We can apostille documents in any language. The apostille itself is a standardized certificate that includes information in French (as required by the Hague Convention) and the language of the issuing country.

If you need your document translated, we offer certified translation services. We can:

• Translate your document into the required language
• Provide a certified translation with notarization
• Apostille both the original document and the translation

This ensures your document is fully authenticated and understood in the destination country.

Yes! We have a global network of partners and can obtain apostilles for documents issued in virtually any country. Our service covers:

• Documents issued in the United States (all 50 states)
• Documents from European countries
• Documents from Asian countries
• Documents from Latin American countries
• Documents from African and Middle Eastern countries

Each country has its own apostille authority and procedures. We handle all the complexities and work directly with the appropriate government offices to obtain your apostille, regardless of where your document was issued.

We accept all major payment methods to make the process as convenient as possible:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Bank transfers (for larger orders)

All payments are processed securely through encrypted payment gateways. We support multiple currencies, so you can pay in your local currency for added convenience.

We stand behind the quality of our services. Our refund policy includes:

• Before processing: Full refund if you cancel before we begin processing your order
• Service guarantee: If we cannot obtain the apostille due to our error, you'll receive a full refund
• Document issues: If your document cannot be apostilled due to issues with the document itself, we'll explain why and offer alternatives

Please note that government fees and costs already incurred cannot be refunded once processing has begun. For complete details, please review our Refund Policy.